TPR BUSINESS OPERATING SYSTEM

Automated Client Journey 💌

Configure the client communication cadence already supported by TPR: confirmation, reminders, rebooking, aftercare and review follow-up.

Confirmation emails Send when booking request is created Send after paid booking

Reminder hours before appointment

Rebook after completed appointment (days)

Aftercare message hours after appointment

Review request hours after appointment

💌 Booking request created → booking-received email with deposit link.

💗 Paid booking → payment-received email with questionnaire, forms and payment links.

⏰ Upcoming confirmed appointment → reminder.

✨ Completed appointment → rebooking prompt.

🧴 Treatment history → personalized aftercare can be stored per treatment.

⭐ Review request → available as a scheduled follow-up when configured.

Netlify's scheduled function runs hourly. That means delivery occurs around the configured window rather than to-the-minute.